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Thank you for shopping with us.

Questions about your order? 

Contact our customer service:

M - F  8AM CST to 4:30PM CST 

Email anytime:


We are happy to accept returns of unwashed, unworn, unused, or defective merchandise returned within 30 days from the receipt of merchandise. All DIY Kits must be returned in their original condition. We do not offer refunds on digital downloads. 

The following items are final sale and cannot be returned:

  • Sample Sale/Inventory Sale Items
  • Custom DIY Kits
  • Monogrammed Garments
  • Reusable Non-medical Grade Face Masks

If you wish to make a return, please fill out the return authorization form here.

Once you receive your authorization code, please package your item(s) carefully, include the original packing list in the box, and mail your return to:

Alabama Chanin
Attention: Returns
462 Lane Drive
Florence, Alabama 35630

You may use the carrier of your choice to ship your return, but we recommend using a method that is trackable and insured. We are not responsible for any packages that are lost or damaged in transit.

Any refund will be credited back to the PayPal account or credit card used on the order. We cannot accept COD returns.

If an item returned to Alabama Chanin was either sent without return authorization or is not approved upon receipt, the item will be returned to the customer and the customer will be responsible for any associated shipping charges. Alabama Chanin will not be responsible for any returned packages that are lost or damaged in transit.





Because each Custom DIY Kit is created based upon your individual specifications, we do not accept returns of any Custom DIY Kits. We apologize for any inconvenience this may cause.

Please choose carefully as you complete your design process. Use our Custom DIY Guide and Garment Descriptions PDF when making your project selections, paying careful attention to the size chart to ensure proper fit.

If you receive a kit and find that anything is incorrect or defective, please contact our Customer Service team.




We look forward to each workshop, as it gives us an up-close and personal experience with our customers and fellow makers.

Because each Alabama Chanin Workshop involves advanced preparation of materials, catering, and instruction, we require that a written cancellation request be sent at least 4 weeks prior to your workshop.

If you decide to cancel your registration after the four week time frame, we will be happy to reschedule your enrollment for another date. If you are unable to reschedule for another workshop, Alabama Chanin will offer you store credit in the amount of the workshop.